ICT enabled Citizen Centric Service Delivery: Opportunities and Challenges
By Ashish Sanyal, Independent e Governance & ICT4D Consultant, Former Director, DeitY ICT-isation – Win win for all stakeholders Efficient & reliable services in multiple service delivery channels Much-improved service cycle time Lower cost of delivery of service for the service provider Lower opportunity cost for the service seeker Lower corruption due to disintermediation Greater […]