By Ashish Sanyal, Independent e Governance & ICT4D Consultant, Former Director, DeitY
ICT-isation – Win win for all stakeholders
Efficient & reliable services in multiple service delivery channels
Much-improved service cycle time
Lower cost of delivery of service for the service provider
Lower opportunity cost for the service seeker
Lower corruption due to disintermediation
Greater outreach with no increase in ToT
Collaboration for better business efficiency
GPR – Improved Process Efficiency
Elimination/Outsourcing of NVA/NSA
Improved Service Quality
Time,
Cost
Complexity
Transparency
User convenience and experience
Better Governance
Citizen Participation with feedback mechanism
Empowerment with equal opportunity
Gender Equity
Better Income/Employment Opportunity
Social inclusion leading to better human development
Better Business Model
Exploring PPP Arrangement
Real financial benefit and a better utilisation and allocation of public funds
Better quality public services
Economic growth and boosted direct investment by private sector
Efficient control over an efficient public infrastructure
Opportunities in PPP in Service Delivery
Allowing the government to concentrate on its core activities
Allocation of Risks and Responsibilities
Reduced lifecycle costs of a project
Reduced risk of cost overruns
Increased revenues
Private sector skills, experience, access to technology, and innovation
Challenges
Putting in place the right policies and strategies
Creating, sustaining and strengthening the necessary institutional mechanisms
Resistance from vested interests
Creating and nurturing administrative and political capacities and structures
Getting multiple organizations and people to work together
Creating, training, empowering, incentivizing and stabilizing project operators
ICT Infrastructure
Many Legacy Challenges – I
Large inertia in the administration and organisational structure
Redundant and silo based efforts and investments
Limited capacities and skill sets
Lack of environment and approach for sharing learnings and best practices
Many Legacy Challenges – II
Success stories ?limited to geographic locations/states/departments
Lack of platform for replication of benefits
Lack of standards and best practices in approach and systems
Perception Issue – ICT-based service delivery is largely seen as Software Development/IT infrastructure creation
Challenges in Remote Locations
Promoting rural entrepreneurship
Building rural capacities
Enabling community participation
Effecting collective action through a bottom-up approach having a key focus on the service delivery to rural citizen
Creating and maintaining essential infrastructure like electricity, physical and telecom connectivity, IT components
Supply Chain Management
Other Challenges
Programmes and schemes launched centrally ( at central, state or local government )
Decentralization of planning
Greater access to credit
https://www.youtube.com/watch?v=5asMyts1maI
