April 2019
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Achieving the Vision of Digital Bharat

Dr V S R Krishnaiah, Senior Technical Director – NIC


Governance’ is the exercise of power or authority – political, economic, administrative or otherwise – to manage a country’s resources and affairs. • It comprises the mechanisms, processes and institutions through which citizens and groups articulate their interests, exercise their legal rights, meet their obligations and mediate their differences. • Governance is all about reaching the common people and making a real difference

‘Good governance’ means competent management of a country’s resources and affairs in a manner that is open, transparent, accountable, equitable and responsive to people’s needs.

The rapid proliferation and growing reach of mobile technologies and applications have opened up new vistas of growth and prosperity for Indian citizens. • “Digital” is their new modus operandi and the central government is now focusing on delivering the information services using mobile technologies.

While mentioning Digital India, Honourable P.M took a holistic view of e-Governance initiatives across the country, integrating them into a collective vision.

Digital India vision is one of the most exciting initiatives the country has embraced to leapfrog us to the 21st century. • Given the huge divide between rural and urban India and the digital haves and have-nots, the Digital India Program is a master stroke in using technology as the great leveler for the citizens of India. The program charts a roadmap to a digital India where a digitally literal population can leverage technology for endless possibilities.

Transforming India into a digitally empowered society and a knowledge economy • Ensuring Government Services are available to citizens electronically. • Bringing in public accountability through mandated delivery of government’s services electronically, a Unique ID based on authentic and standard based interoperable and integrated government applications and data basis.

The Programme will pull together many existing schemes which would be restructured and re-focused and implemented in a synchronized manner.

Centered on 3 Key Areas • Digital Infrastructure as a Utility to Every Citizen • Governance & Services on Demand • Digital Empowerment of Citizens

Vision Area 1: Infrastructure as a Utility to Every Citizen

High speed internet as a core utility • Cradle to grave digital identity -unique, lifelong, online, authenticable • Mobile phone & Bank account enabling participation in digital & financial space • Easy access to a Common Service Centre • Shareable private space on a public cloud • Safe and secure Cyber-space

Vision Area 2: Governance & Services On Demand

Seamlessly integrated across departments or jurisdictions • Services available in real time from online &mobile platform • All citizen entitlements to be available on the cloud • Services digitally transformed for improving Ease of Doing Business • Making financial transactions electronic & cashless • Leveraging GIS for decision support systems & development

Vision Area 3: Digital Empowerment of Citizens

Universal Digital Literacy • Universally accessible digital resources • All documents/ certificates to be available on cloud • Availability of digital resources / services in Indian languages • Collaborative digital platforms for participative governance • Portability of all entitlements through cloud

Nine Pillars of Digital India

1. Broadband Highways

2. Universal Access to Phones

3. Public Internet Access Programme

4. E-Governance – Reforming government through Technology

5. eKranti – Electronic delivery of services

6. Information for All

7. Electronics Manufacturing – Target NET ZERO Imports

8. IT for Jobs

9. Early Harvest Programmes

Major Challenges

All 3 million elected panchayat members, all 7 million teachers in government schools and all 2 million health workers and municipality staff must be made digitally literate at first. • Making all government entitlements -multilingual and mobile-enabled. • Making all government entitlements available on the cloud • Interoperability of related e-Gov Applications

Proper alignment of ICT tools with government business processes with the aim of reengineering the processes, to make the governance efficient and effective, is the key for achieving the excellence • Change management strategy to steer the transition process. • Ensuring security of electronic transactions and digitised information, available on cloud and in Digital Lockers.